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Q: Can you describe the support services provided (e.g., hours of availability, response times)?

Written by Itzayana Rodríguez

A:

Availability: 24/7 (via web form, email, and dashboard chat)

Support Hours: Weekdays 10:00–17:00 (JST), excluding year-end and New Year holidays

Response Time: For support chat, our team aims to provide an initial response within 2 hours

AI Support: Available 24/7

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